I order once a week from ATTITUDE , Ive ALWAYS had great customer service and shipping. They are just brokers,if your seeds are screwed up its from the breeder.
Your seeds (unless you choose to have them taken out of original packages)should be in the breeders packs. Check online for the breeder and hash it out with them.
The Attitude Seed Bank is kick ass when it comes to shipping to the states, ....Love them!